JETOUR Auto Philippines Inc. to elevate customer aftersales experience

JETOUR Auto Philippines, Inc. (JAPI), the exclusive distributor of JETOUR vehicles and services in the country, focuses on ensuring a fulfilling aftersales experience for its customers. 

JAPI sees the aftersales experience as essential to car ownership. This is why JAPI invested in comprehensive training for its after-sales management team, which will then cascade the technical processes and servicing standards to the brand’s 16 dealerships.

From May 31 to June 8, 2023, JAPI technical delegates, led by Aftersales Director Eryx Guiang, underwent in-depth training and brand inculcation activities at the JETOUR head office in Wuhu, China. 

The JAPI Aftersales team went through seven days of intensive technical training courses and practical exercises in China. JETOUR International hosted the training covering air conditioning and transmission systems and engine and electronic management systems for JETOUR models sold in the Philippines. 

They were also trained in the Battery Electric Vehicle technologies and systems used in the Ice Cream EV. JETOUR International also gave the technical team a tour of the advanced manufacturing facilities of JETOUR and the Chery Auto Plant.

The delegates were also introduced to the parts ordering and inventory systems that Jetusese of in its global operations. At Wuhu, the team also did a walkthrough of the dealership and training center operations standards which they will implement in all JETOUR dealerships and service centers in the Philippines.

By applying JETOUR’s technical standards and systems in its Philippine operations, JAPI aligns itself with global procedures and practices. JETOUR utilizes in more than 30 countries and regions across the Middle East, Africa, Central and South America, Asia-Pacific, and the Commonwealth of Independent States.

“Aftersales is an essential component of any distributorship business,” shares Miguelito Jose, JETOUR Auto Philippines Inc., Managing Director. “Our customers deserve the best aftersales servicing, maintenance, and parts availability experience with every JETOUR model purchase. By keeping our technical team up to date with the brand’s best practices and technologies, we can assure our customers of JETOUR’s resolve to provide the best vehicles and the most rewarding ownership experience they deserve,” adds Jose. 

JETOUR Auto Philippines may be new in the market. Still, the combined automotive industry experience of the men and women behind the brand is an assurance that owning a JETOUR will be a gratifying experience allowing JETOUR owners to create more meaningful memories from every journey.