PAGCOR RETAINS ISO 9001:2015 CERTIFICATION FOR 4TH TIME

PAGCOR Chairman and CEO Alejandro H. Tengco (4th from left) receives the ISO 9001:2015 certification from DQS Certification Philippines Managing Director Romeo Zamora (3rd from left) during an awarding ceremony held at PAGCOR’s Corporate Office in Pasay City on April 16, 2026. Also in the photo are PAGCOR Director Francis Democrito Concordia, PAGCOR President and COO Atty. Wilma Eisma, PAGCOR Director Jose Maria Ortega, PAGCOR Director Gilbert Cesar Remulla, DQS Business Development Supervisor Charleen Paraon, and Business Development Assistant Manager Urich Lucio.

The Philippine Amusement and Gaming Corporation (PAGCOR) has once again retained its International Standardization Organization (ISO) 9001:2015 certification following a successful three-day recertification audit conducted last December.

PAGCOR Chairman and CEO Alejandro H. Tengco formally received the certification from DQS Certification Phils. Inc. during a simple ceremony at the PAGCOR Corporate Office in Pasay City on Thursday, April 16, 2026.

“Securing this ISO 9001:2015 recertification for the fourth consecutive time reflects PAGCOR’s dedication to excellence, accountability, and continuous improvement across all our operations,” Mr. Tengco said.

The PAGCOR chief attributed the achievement to the men and women of PAGCOR who consistently commit to improving the agency’s systems through day-to-day quality work.

“To our teams in the Corporate Office and across all our branches, this achievement is for all of you,” he said. “Maraming salamat sa inyong dedikasyon, sa inyong paghahanda, at sa sama-samang pagsisikap na naging susi sa tagumpay na ito.”

The surveillance audit conducted from December 15 to 18, 2025 covered 17 existing sites including the PAGCOR Corporate Office and Casino Filipino (CF) branches in Tagaytay, Angeles, Citystate, Cebu, Ilocos Norte, Bacolod, Olongapo, Grand Regal, and Malabon Grand.

CF branches in Binondo, Greenery, Manila Grand Opera, Kartini, Networld, Tropicana (Las Piñas), and Oriental Pearl were also included in the scope of the certification.

During the audit, PAGCOR was commended for its strong leadership and strategic direction, excellent governance and regulatory compliance, and continued digitalization to improve process efficiency.

DQS also cited the agency’s operational resilience and safety culture, quality customer service and gaming innovations, commitment to sustainability and responsible practices, and robust training and competency development programs for its employees.

The ISO 9001:2015 certification will be valid until March 22, 2029, subject to completion of annual surveillance audits.